Personalized Christmas Book refund policy and free fixes

Our Personalized Christmas Book refund policy is simple. Each book is digital content that is delivered in full the moment you pay: the reading link and the PDF are yours straight away, and you can keep the PDF forever. Because a delivered book cannot be returned, we do not offer refunds on books that were delivered. The free preview of the cover and first page is there so you can check the name and the look before you buy.

Mistakes happen, especially when ordering late at night. Within 30 days of purchase we fix, free of charge: a misspelled name, the wrong look, a wrong or missing dedication, and any page that does not load. Email hello@personalizedchristmasbook.com with your book link or the email you paid with, and tell us what to change. We reply within two business days, and usually much sooner in December.

If you were charged twice for the same order, or paid but never saw your book, write to us. Once we confirm a duplicate charge with Waffo Pancake, our payment provider and merchant of record, we refund it in full through Waffo Pancake. If a payment went through but the book did not open, we send you the reading link and your book code, or refund you if we cannot deliver.

Your book code is stored in the browser you paid with and sent to your checkout email. If you lost it, use "Have a book code, or lost it?" on the pricing page and we email the code again to the address you paid with. Reading links stay active for 180 days unless you delete the book.

Yes. Email us within 30 days with the book link and the correct spelling, and we fix it free.

No. The second book stays on your code, so you can make it whenever you like.